PRIOR TO PLACING YOUR ORDER:
Are your prices competitive?
Absolutely! Our prices will stand up to any and all competitors.
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What brand name treatments do you offer?
We offer the top name brands such as Graber, Prestige,
Bali, Hunter Douglas, C & M Shade and more.
While every item that these companies manufacture may not yet be
posted on our website, additions are being made daily. To inquire about
a specific product that you do not see offered on our site, please call our
Customer Service toll free at (888) 633-9222.
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Do you offer free samples?
Yes. You may order up to 10 samples absolutely free. We strongly
recommend that you request samples when a specific color is
required. Samples may be ordered by clicking on the "Request Free
Sample" link below the color swatches on each product's page.
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Do you offer a "Lowest Price Guarantee"?
Yes! We'll match or beat any valid competitor's offer on identical
product and terms. If you should find a better price elsewhere,
we want to know! Please email us at
sales@IslandBlinds.com or
call call Toll Free (888) 633-9222.
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Do you offer catalogs or brochures?
Due to the frequency of change by all our different
manufacturers, with products regularly being added or deleted, a
complete and current catalog is impossible to offer. Therefore
we make every effort to include all available items on our
website. You are welcome to print any of the pages you wish
and if you need assistance finding the information you need
please call our Customer Service toll free at (888)
633-9222.
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Will I be charged sales tax?
IslandBlinds.com is a Minnesota based Corporation and required to collect 6.5% sales tax on all orders shipped within Minnesota. No sales tax is
collected on orders shipped outside the state of Minnesota.
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Are there shipping fees?
Shipping is free via FEDEX and/or UPS, for items less than 96" in width (up to 95 7/8"), within the contiguous United States. PVC verticals must be less than 96" in width and/or 96" in length to qualify for free shipping within the contiguous United States. Excluding all Plantation Shutters, which incurs a $130.00 flat shipping fee per manufacturer.
All other items will be shipped via Ground Motor Freight.
OVERSIZE SHIPPING FEES
Items 96" or greater in width (pvc verticals 96" or greater in width and/or 96" or greater in height) will incur an over sized shipping surcharge. This one time $60 fee, per manufacturer, is charged regardless of the number of over sized items. Excluding all Plantation Shutters, which incurrs a $130.00 flat shipping fee per manufacturer.
PLEASE NOTE: While most deliveries can be made to your front door, should you live in a subdivision where semi trucks are prohibited, the carrier will contact you to arrange for order pick up.
Most carriers will unload your order off the truck but, not carry them into your home or office. Some carriers will not unload your order off the truck. Therefore, someone capable of accepting and unloading the order will need to be present. Please call our Customer Service at (888) 633-9222 for further information.
SIGNATURE REQUIRED
If you desire a signature to be required upon delivery, please be sure to note that on the order form, or inform our customer service representative when placing your order. Unless a 'Signature Required' request is made, items generally ship as 'Signature NOT Required'.
MULTIPLE SHIPMENTS
Should your order include items made at more than one factory, it will be sent in multiple shipments.
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Do you ship to Alaska, Hawaii, or other countries?
Yes, please contact us at 1-888-633-9222 to determine
the additional shipping charges to Alaska, Hawaii and Canada.
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How long before I receive my order?
Turn around time varies depending on the product
ordered, and your location in relation to that of the
maufacturing plant. Approximate production and shipping times are
listed on each individual product's page. If we are informed that
a product is on back order and it will delay your order, we will
contact you immediately.
Once the order ships, the travel time
is determined by your location.
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WHEN PLACING YOUR ORDER:
Can you tell me how to measure my windows?
It's easy. Just follow our simple
measuring guide.
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What do you mean by inside or outside mount?
INSIDE MOUNTS hang completely inside the recessed
area of the window's opening when sufficient window depth is
available. Inside Mounts, the most common way of
hanging blinds, provide a neat, clean look.
OUTSIDE MOUNTS hang outside the window above and beyond
the opening. Usually due to insuffient opening
depth, outside mounts may also be the only
option because a handle or other hardware prohibits
the mount to made inside the opening. Some situations allow for
ouside mounting on wood trim or casing. Outside Mounts are also used
to make a window appear larger or to hide an unattractive window.
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Is a minimum window depth required for an inside
mount?
Yes. The minimum window opening's depth for an inside mount
varies according to product. All depth requirements are
listed in the specifications tab on each product page.
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What does the term color coordinated mean?
Color Coordinated coverings using components similar in color
but, not always exact in color, are common to all
manufacturers. Exact color matches of secondary parts such as tassels, strings or
other parts of a covering with the primary color are rarely possible.
The color choices offered for the primary components, slats, louvers,
fabrics and so forth, are far too extensive, and change too frequently to always have
exact color matches. Designer selected, color coordinated components assure
you that all our coverings provide the desired look. Should you
have specific color concerns, please call our Customer Service Toll Free at
(888) 633-9222.
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What installation hardware comes with my order?
All mounting brackets necessay to install your window treatments are included with
every order.
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Do screws or fasteners come with my order?
Most manufacturers do not include any screws or fasteners with
orders. It's not feasible to include
the screws or fasteners required for every possible application, due to the variety
of mounting surfaces, such as concrete, wood, steel, etc. Therefore it may be
necessary to shop your local hardware store for the specific fasteners required for
the surface you are mounting to.
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Are my online transactions secure on your website?
Yes! We have been designated a "High Assurance Certificate" website. No
greater security rating is available. Our SSL (Secure Socket Layer) encrypts
all of your personal information, including your credit card number, so that
it cannot be read as it travels over the Internet. You may view our web server
certificate by clicking on the "Confirmed Secure Website" link located throughout
our website. Should you still prefer not to order over the Internet you may:
call in your order toll free at (888) 633-9222; fax your order to (612) 605-1936;
or mail your order to IslandBlinds.com c/o GKSS Internet, Inc. 1687 Woodlane Dr., Ste 212, Woodbury, MN 55125.
If you fax your order, please call to confirmed that we received it.
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Will my credit card be charged when I place my order?
As the vast majority of our window treatments are made to order, it is
necessary to charge the full amount of your order on your credit card when
the order is placed.
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Will you sell or give away my personal information?
We will never sell or give away any of your personal information. All of
the information that you give us such as your name, address, phone
numbers and email addresses are used only for processing your order and
contacting you when needed. We will not release this information to
anyone.
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Will I receive an order confirmation?
Order confirmation is emailed once your order has been placed.
Should you not possess an active email address, or have not
received your confirmation within an hour of placing your order, please
contact Customer Service Toll Free at (888) 633-9222. Once received,
you have 24 hours to make any changes or corrections. Once production
begins, orders cannot be changed.
Shipping information will be emailed, to the address submitted
previously, once the order leaves the manufacturing facility.
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ONCE YOUR ORDER HAS BEEN PLACED:
How do I contact Customer Service?
You can reach our Customer Service Department toll free at (888) 633-9222 or via
email at CustomerService@IslandBlinds.com.
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Can I change or cancel my order?
Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed it's normal for production to have begun. Changes,
if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they can not be changed. Please review your "Order Confirmation Email, or Fax, immediately upon receipt to avoid any problems.
Cancellation/Return Policy:
Since ALL products purchased through IslandBlinds.com are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.
Due to the custom nature of our products, your credit card will be charged for the total sales price, sales tax (applicable only if shipping within Florida) and shipping, once the order has been placed.
Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production.
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How do I check order staus or tracking?
Simply call our Customer Service Department Toll Free at (888) 633-9222
or email us at CustomerService@IslandBlinds.com
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Do installation instructions come with my order?
Detailed installation instructions can be found under the "Measuring and
Installation" tab on each product's page. Instructions may be included
with some orders but, if not, please refer to our online instructions.
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SAVE ALL BOXES, CARTONS AND WRAPPINGS
UNTIL YOUR WINDOW COVERINGS ARE INSTALLED AND OPERATING PROPERLY,
AS THEY WILL BE NEEDED IN THE EVENT RETURNS ARE REQUIRED!
What if my order is damaged during shipping?
UPON DELIVERY - INSPECT YOUR MERCHANDISE:
Immediately upon receipt, for any for damage that may have occured during shipping.
Any damage due to shipping will be addressed but, these IMPORTANT steps need to be followed:
For orders shipped via a Ground Freight Company other than UPS or FEDEX you must:
1) Inspect the packaging for damage during delivery, inform the driver if damage is found and have it noted on your copy of the bill of lading;
2) Save all packaging;
3) Notify us by phone or mail within two business days of receipt. Any items damaged in shipping will be repaired or replaced at no charge.
For orders shipped via UPS or FEDEX: If damage is discovered after the packaging has been opened, you must:
1) Save all packaging;
2) Notify us by phone or email within two business day of receipt. Any items damaged in shipping will be repaired or replaced at no charge.
EXTREMELY IMPORTANT!
For shipments via a Ground Freight Company - Failure to: 1) Have the driver note any visible damage to packaging on your copy of the "Bill of Lading";
2) Save the packaging; 3) Notify IslandBlinds.com of this damage within two business days may result in charges for product repair or replacement.
For shipments via UPS or FEDEX - Failure to: 1) Save all packaging; 2) Notify IslandBlinds.com of this damage within two business days may result in charges for product repair or replacement.
What if my order is made incorrectly?
Upon receipt, inspect you order. Should any item(s) have been made incorrectly, you need to notify us by phone or email within two business days. Any incorrect items will be repaired or replaced at no charge.
EXTREMELY IMPORTANT!
Failure to notify IslandBlinds.com of any items made incorrectly within two business days of receipt, may result in charges for product repair or replacement.
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WARRANTY, SERVICE & CARE:
Is there a warranty included with your products?
A manufaturer's limited warranty is included with all of our window treatments unless
a request was made that they be made in a manner contrary to the manufacturer's
recommendations. Complete warranty information, for each type of
window treatment, is listed on their respective product pages.
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What if I need repairs?
Please call Customer Service Toll Free at (888) 633-9222, and we
will assist you in determing whether the item can be repaired or must
be replaced. If the problem is minor, one of our experienced staff
may be able to direct you, step by step, in solving your problem. If
the problem is repairable, yet requires factory attention, we'll assist
you in returning the item to the factory. We'll also quote you on any
applicable repair charges. Should the problem be determined a
product defect, the repair will be made at no charge.
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How do I clean and care for my window treatments?
General cleaning such as vacuuming, feather dusting or wiping with a
damp cloth is all that is usually needed. You may also refer to your
local yellow pages for professional blind cleaning companies that offer
in home cleaning.
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INSTALLATION SERVICES:
Do you recommend any blind installation companies?
Not at the moment, sorry.
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What if I'm using a local blinds installer?
When using a local installer it may be best to wait until you have all your
blinds, and you have inspected them before scheduling your installaton.
Many installers have a minimun or trip charge. To avoid additional expense
on your part, we recommend that you open your packages, making sure all
necessary hardware is present, and that no damage ocurred during shipping.
In any event, IslandBlinds.com disclaims any responsibility for additional installer
charges due to missing or damaged product.
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REPLACEMENT PARTS:
Do you offer parts for items I purchased elsewhere?
BlindsParts.com
is a website that sells parts for blinds and shades. Another option for
parts to fix your blinds is
FixMyBlinds.com.
We only have access to parts for our existing clients and their orders.
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